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By Linda Stern
WASHINGTON (Reuters) - Merger mania is reducing the number of big
banks. The top 10 credit card issuers are now the top eight credit
card issuers.
Fleet Bank's business is disappearing into Bank of America. BankOne's
plastic portfolio will be turned over to JP Morgan Chase, a company
that is already an amalgam of disparate financial companies.
This may or may not be good news for shareholders, but it's not
great for bank customers.
"Bigger banks means less choice for consumers," said
Edmund Mierzwinski of the US Public Interest Research Group, a Washington-based
watchdog organization.
He sees a future in which there are enough financial institutions
to escape the kind of concentration that brings on the Justice Department's
antitrust lawyers, but not enough institutions to offer broad choices
to savers and spenders.
In fact, there are thousands of small community banks, credit unions
and other credit card issuers, and Mierzwinski would be the first
to tell consumers to initially look there for good loan and savings
rates.
But he believes that, especially when it comes to credit card issuers,
the big boys dominate. And as they get bigger and bigger, and consolidate
their accounts, there will be fewer real credit card deals out there.
Bank of America is unlikely to go out of its way to win over Fleet
customers, for example, if it already bought all of their accounts
when it acquired Fleet.
For now, there's enough competition to give consumers some ability
to comparison shop. But here's some advice for consumers whose banks
keep getting bigger, if not necessarily better.
-- Read all the inserts with your credit card bills carefully.
Not the ones pushing clock radios and extra insurance (for a fee),
but the ones that explain the terms of the card and the address
to which your checks must be sent. Banks, especially those that
are consolidating, may change their check processing and mailing
address.
Send your check to the old address and you can end up paying late
fees for a bill you think you paid on time.
-- Don't fight the power all the time. Banking behemoths afford
some advantages to their customers. Mainly, that comes in the form
of vast ATM networks. They also tend to cross-sell their services,
so if you leave money in a savings account or CD, you can get free
checking or other services.
With interest rates as low as they are now, it may make sense to
just keep at least some of your savings, checking and borrowing
business with the same institution. You might get better deals,
and they might work a little bit harder to keep you happy.
-- But, don't overconsolidate. Your bank deposits are only covered
up to $100,000 at each institution, though you can get more coverage
than that if you have individual and joint accounts at the same
bank.
Better to spread that wealth a bit by keeping it at different banks.
This may mean that you have to diversify after a bank merger, if
it results in two of your banks becoming one.
You can also get higher levels of insurance by depositing money
in a group of smaller community banks subscribing to an independent
service called Certificate of Deposit Account Registry Service.
That allows them to allocate deposits among themselves and offer
up to $5 million in FDIC insurance to their depositors. You can
find them listed at http://www.CDARS.com.
-- Consider using a credit union, or at least keeping an account
alive at a credit union, if you qualify. They usually have lower
fees and may offer better rates on car loans and home equity lines.
-- Prepare to shop and shop. Credit card and checking account terms
seem to change daily. As banks consolidate, you'll find fewer deals
coming to you. To really get the best rates, you might have to re-compare
credit card deals and account fees more than once a year. You might
even have to switch from one provider to its competitor every year.
It sometimes helps to keep two credit cards alive with competing
issuers, and just use the one that currently has the best terms.
-- Don't fall for phish. Those big banks are the ones most often
spoofed online by crooks who want you to think you're talking to
your bank when you e-mail them your PIN number. But you aren't;
it's a scam known as phishing.
If you get e-mail from your bank asking you to verify your personal
data, pick up the phone and call the number on your statement (or
credit card) to find out whether the e-mail was legit. That's not
likely. It's more likely that your bank will contact you with real,
old-fashioned paper in an envelope, if it's changing your terms
or needs more info from you. (Linda Stern is a freelance writer
who covers personal finance issues for Reuters. Any opinions in
the column are solely those of Ms. Stern. You can e-mail her at
lindastern(at)aol.com).
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